TESSY ROPER INTERIORS

Tessy Roper Interiors respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how I collect, use, store and protect your personal data when you visit www.tessyroper.com, make an enquiry, become a client, or otherwise communicate with Tessy Roper Interiors.

 

1. Who I Am
 

Tessy Roper Interiors is the trading name of Tessy Roper, a sole trader.

For the purposes of UK data protection law, Tessy Roper is the data controller responsible for your personal data.
 

Trading name: Tessy Roper Interiors
Name: Tessy Roper
Email: info@tessyroper.com
Business address: 30 Private Road, Nottingham, NG5 4DB

If you have any questions about this Privacy Policy or how your personal information is used, please contact me using the email address above.

 

2. What Information I Collect
 

The personal information I collect will depend on how you interact with me and the services I provide to you.

This may include:
 

Identity and contact information
Your name, address, email address and telephone number.
 

Enquiry information
Information you provide when contacting me through my website, by email, telephone, social media or another form of communication.
 

Client and project information
Information necessary to provide interior design services to you. This may include your project/property address, floor plans, measurements, photographs and videos of your property, questionnaire responses, design preferences, budget information, project requirements and other information you choose to provide about your home or project.
 

Correspondence and project records
Emails, messages, notes from meetings or telephone calls, design decisions, approvals and other correspondence relating to your enquiry or project.
 

Transaction and financial information
Information relating to quotations, invoices, payments, purchases and transactions. Payment information may be processed by my bank or third-party payment provider. I do not ordinarily retain full payment-card details myself.
 

Website and technical information
When you use my website, certain technical information may be collected automatically, such as your IP address, browser and device information and information about how you use the website. Further information is provided in the Cookies section below.
 

I do not routinely collect special category personal data, such as information about your health. Occasionally, you may voluntarily provide information about accessibility, mobility or other personal requirements where this is relevant to the design of your home. Where this occurs, I will only use that information where necessary and in accordance with applicable data protection law.
 

3. How I Collect Your Information
 

I generally collect personal information directly from you when you:

• contact me through my website, email, telephone or social media;

• complete a client questionnaire;

• arrange a consultation or site visit;

• engage me to provide interior design services;

• communicate with me during a project;

• approve products, designs or purchases; or

• make a payment.
   

I may also receive information relevant to your project from another person involved in it, such as your partner, architect, contractor, supplier or other professional adviser.
 

My website may automatically collect limited technical and usage information through cookies and similar technologies.
 

4. How and Why I Use Your Personal Information
 

Under UK data protection law, I must have a lawful basis for using your personal information.

I may use your information for the following purposes:
 

Responding to enquiries

I use your contact details and information about your proposed project to respond to enquiries, arrange consultations and discuss my services with you.

Lawful basis: my legitimate interests in responding to prospective clients and operating my business, and taking steps at your request before entering into a contract.
 

Providing interior design services

If you become a client, I use your personal information to provide the services we have agreed. This may include developing designs, sourcing products, preparing specifications, communicating with you, attending your property and maintaining records of your project.

Lawful basis: performance of our contract and taking steps necessary to provide the services you have requested.
 

Procurement, suppliers, trades and deliveries

Where this forms part of my services, I may use or share relevant information to obtain quotations, source or order products, arrange deliveries, liaise with suppliers or tradespeople and otherwise administer your project.

For example, a supplier or delivery company may need your name, delivery address and contact details in order to fulfil an order.

Lawful basis: performance of our contract and/or my legitimate interests in managing and delivering your project.
 

Project administration and communication

I use information to maintain project records, record client instructions and approvals, arrange meetings and site visits and communicate with you, suppliers, trades and other relevant parties.

Lawful basis: performance of our contract and my legitimate interests in properly administering my business and client projects.
 

Accounting and legal obligations

I retain appropriate invoices, transaction records and other information where necessary for accounting, tax, insurance or other legal and regulatory purposes.

Lawful basis: compliance with my legal obligations and my legitimate interests in maintaining appropriate business records and protecting my legal rights.
 

Improving my website and services

I may use website usage information to understand how visitors use my website and to help improve its performance and content.

Where non-essential cookies or analytics technologies require consent, they will only be used in accordance with your cookie choices.

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5. Photography and Portfolio Use
 

As part of an interior design project, I may take photographs of the property and my design work for project administration and record-keeping.

I may also wish to photograph completed projects for my portfolio, website, social media or other promotional purposes.

I will respect reasonable requests for privacy and will not publish your full name or property address without your permission.

If you do not wish photographs of your project to be used for promotional purposes, please let me know in writing.

 

6. Who I Share Your Information With
 

I do not sell your personal information.
 

Where necessary, I may share relevant personal information with trusted third parties involved in providing my services or operating my business. These may include:
 

• product suppliers and manufacturers;

• delivery and logistics companies;

• tradespeople, contractors and other professionals involved in your project;

• website, email, cloud storage and IT service providers;

• accounting, bookkeeping and other professional service providers;

• banks and payment service providers; and

• professional advisers, insurers, regulators, courts or public authorities where required.
   

I only share information that is reasonably necessary for the relevant purpose.
 

Some third-party suppliers and tradespeople may act as independent data controllers and will be responsible for how they handle personal information provided to them.

 

7. International Transfers
 

Some of the service providers I use may process or store personal information outside the United Kingdom.

Where personal data is transferred internationally, I will take appropriate steps to ensure that it is protected in accordance with applicable UK data protection law. This may include relying on recognised adequacy arrangements or appropriate contractual safeguards.

 

8. How Long I Keep Your Information
 

I keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax and insurance requirements and dealing with any queries or disputes that may arise.
 

The precise retention period will depend on the type of information and the reason it is held.

Information that is no longer required will be securely deleted or disposed of where appropriate.
 

9. How I Protect Your Information
 

I take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.
 

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

 

10. Your Data Protection Rights
 

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:
 

• be informed about how your personal information is used;

• request access to the personal information I hold about you;

• ask for inaccurate or incomplete information to be corrected;

• ask for your personal information to be deleted in certain circumstances;

• ask me to restrict the way I use your information in certain circumstances;

• object to certain uses of your personal information;

• request the transfer of certain personal information to you or another organisation; and

• withdraw your consent at any time where I rely on consent to process your information.
   

These rights do not apply in every circumstance, and I may sometimes have a legal reason for continuing to retain or process information.
 

If you would like to exercise any of these rights, please contact me at info@tessyroper.com.
 

You will not normally have to pay a fee to exercise your data protection rights.

 

11. Marketing
 

I will not sell your information to third parties for marketing purposes.
 

If I send direct marketing communications, I will only do so where permitted by law. Where consent is required, you can withdraw that consent at any time.
 

You can ask me to stop sending marketing communications at any time by contacting info@tessyroper.com or by using the unsubscribe option included in a marketing email, where applicable.
 

Communications relating to an existing enquiry, appointment, order or client project are service communications rather than marketing.

 

12. Cookies
 

My website uses cookies and similar technologies.
 

Cookies are small files placed on your device which can help a website operate correctly, remember preferences and provide information about how the website is used.
 

Some cookies are strictly necessary for the website to function and do not require your consent.
 

Other cookies, such as analytics or marketing cookies, will be used in accordance with applicable law and your cookie preferences where consent is required.
 

You can manage your cookie preferences through the cookie controls provided on the website and through your browser settings.
 

Third-party services used by the website may also place cookies or similar technologies. Their use of personal information is governed by their own privacy policies.

 

13. Links to Other Websites
 

My website may contain links to third-party websites.
 

I am not responsible for the privacy practices, security or content of other websites. If you follow a link to another website, I recommend reading its privacy policy before providing personal information.
 

14. Complaints
 

If you have concerns about how I have used your personal information, please contact me first at:

info@tessyroper.com

I will do my best to resolve your concern.
 

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
 

Information about making a complaint is available at www.ico.org.uk.
 

15. Changes to This Privacy Policy
 

I may update this Privacy Policy from time to time, for example if my services, business practices or legal obligations change.

The latest version will always be published on this website. The date at the top of this page indicates when the Privacy Policy was last updated.

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